What To Do When Facetime Is Not Working On Mac

FaceTime is an Apple-made utility, so it tends to be very reliable when it comes to stability and functionality. However, it is possible that you may come across some bugs or issues while using it – but not all of these problems might be caused by a bug with the software. Often, the FaceTime not working on Mac problem may occur because of other factors that do not seem that obvious.

Below, we will guide you through the best tips on how to troubleshoot FaceTime on your mac, and to get it to work again.

Is your Internet Working?

If you are using WiFi, you may want to switch to cable connection temporarily – sometimes, WiFi connectivity issues might cause FaceTime to not work on your Mac. We also advise you to run a speed and ping test to make sure that your Internet connection is stable – if there is an issue with your Internet Service Provider (ISP,) this may prevent FaceTime from working correctly.

Is the Issue on Apple's End?

While this is fairly uncommon, it is possible that some of Apple's servers might be temporarily offline, leading to the FaceTime not working on Mac issue. Go to https://www.apple.com/support/systemstatus/ to see if there are any issues with Apple's services.

Reset FaceTime

Start with a small reset – turn the app off and on again. If this does not appear to solve the problem, head to FaceTime -> Preferences and try turning it off and on again from there.

Install Pending Updates

Pending updates to FaceTime, macOS, or other system components may result in software issues. Go to App Store -> Updates -> Update to apply any pending patches.

Fix Your Mac's Time and Date

Using the wrong date & time may cause bugs with all sorts of Mac and Windows software, and FaceTime is not an exception. Go to System Preferences -> Date & Time and make sure to check the Set date and time automatically option.