How to Check If You Were Affected by Virgin Data Breach

A Newcastle firm of legal practitioners is investigating a data breach that could have potentially leaked the private data of more than 900,000 people. Ben Hoare Bell LLP Solicitors, based in Shields Road, Byker, said that they were now working for Virgin Media customers who have reason to think that they were affected after the company revealed a company database was "incorrectly configured, which allowed unauthorized access".

Back in March this year it was reported that the database, which held phone numbers, home and email addresses of Virgin Media customers, was left unprotected and accessible online for 10 months and was accessed at least once by an unknown third party.

Virgin Media has confirmed that most of the affected were Virgin customers with television or fixed-line telephone accounts, However, the database did also include some Virgin Mobile customers as well as potential customers referred to Virgin Media by friends and family members as part of a promotion.

Lutz Schüler, CEO of Virgin Media came out with a statement, which said: "We recently became aware that one of our marketing databases was incorrectly configured which allowed unauthorized access. We immediately solved the issue by shutting down access to this database, which contained some contact details of approximately 900,000 people. Protecting our customers' data is a top priority and we sincerely apologise."

"We urge people to remain cautious before clicking on an unknown link or giving any details to an unverified or unknown party," Schüler added.

Andrew Freckleton works as a Partner at Ben Hoare Bell, which specializes in Data Protection, said he has been in communication with a group of clients whose details were leaked.
"If you are a customer of Virgin Media and have recently been informed that your details were left unsecured then you will no doubt have concerns about how your personal and sensitive data has been handled and the potential repercussions of this data breach," he said.

"You have a right to claim compensation from an organization if you have suffered damage as a result of your data having been breached. This can include if you have suffered financially and also if you have suffered distress and worry as a result of the data breach. We at Ben Hoare Bell LLP have an experienced Data Protection Law team ready to assist you in claiming compensation if your data has been breached," Freckleton added.

If you think you are one of the Virgin Media customers affected by the data breach you can email him at or go to for more information.

Ben Hoare Bell LLP also has offices in Sunderland, Middlesbrough, and Gateshead. The company has been committed to delivering services to all of its clients during the Covid-19 crisis.
"Our priority is the health and safety of our staff, clients, and the people we work with. At Ben Hoare Bell LLP we are rising to the current challenges and striving to do our very best to ensure our clients continue to receive the high level of service they have come to expect from us," Freckleton added.

June 24, 2020

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