HMRC Reminds People to Watch out for Scams and Fraud Ahead of the 2020 Tax Season

If you live in the United Kingdom, you know that a new tax season is about to begin, as the 2019/2020 tax year is ending on April 5th. Although tax scams are prevalent throughout the year, they always become more frequent when people are claiming tax refunds. You too might have received spam emails and text messages claiming that you can claim a certain sum of money if you follow the included instructions. If you are not careful with such spam emails and text messages, you could become a victim of HMRC scams. Even though people now have more information about virtual scams than ever before, cybercriminals themselves are becoming smarter and more careful, and they keep finding new ways to trick gullible and vulnerable people into taking actions that, unfortunately, can lead to emptied bank accounts and other virtual security issues. The good news is that evading HMRC scams successfully is possible.

Schemers have created multiple different kinds of HMRC scams

The UK’s Government Digital Service has informed that there are at least five different methods that schemers can use to scam gullible and vulnerable people.

  • Email messages. As the UK’s Government Digital Service informs, HMRC does not send emails about tax rebates and refunds. Have you recently received an email message claiming that you are eligible for a refund? If you have, it is most likely that you have been exposed to an HMRC scam. You could be in contact with someone from HMRC via email, and you could also receive notifications about Self Assessment payments, changes to terms of use, etc. That being said, if you are ever sent emails stating that you can claim tax refunds, you need to ignore them completely.
  • Text messages. HMRC can send text messages, but it does not send text messages that randomly remind you about eligible tax refunds or messages that include links or request private information. For example, if a text message you receive asks to identify yourself by sending private data (e.g., full name, National Insurance number, Self Assessment account password, home address, employer’s title, etc.), you should immediately assume that you have faced an HMRC scam.
  • Phone calls. Have you ever had the pleasure of contacting HM Revenue & Customs via phone? If you have, you know that the process, in many cases, isn’t smooth or quick, to put it nicely. HMRC does not have enough people to answer incoming calls, and so you should not expect calls from them. In fact, if you receive a phone call from someone who claims to represent HMRC, you need to become suspicious right away. Also, beware of automated phone call scams that might inform you about fake penalties and lawsuits.
  • Social media messages. You can contact HMRC via phone, post, webchat, and Twitter. You cannot use WhatsApp, Facebook, Instagram, LinkedIn, or another social media platform because HRMC does not have accounts on them. Therefore, anyone claiming to represent HMRC via any social networking platform is a schemer. You can click HERE to find a full list of legitimate contact details in case you need guidance.
  • Third-party refund companies. Have you been contacted by an allegedly legitimate refund company that works separately from HMRC? If you have, you might have been informed that someone can deal with the messy tax refunds and complicated forms for you. Of course, such services come with a price, and if you decide to pay for them, you could end up disclosing sensitive information AND losing money. So, if you are going to trust a third-party refund company, make sure it is legitimate. Better yet, deal with HMRC yourself.

It is important to note that, in most cases, these HMRC scams are only set up to trick gullible and vulnerable people into taking steps that could help malicious parties scam them fully. The email messages might contain attachments that could hide malware installers or introduce the recipients to malicious links. Links could also be introduced directly via tax refund scam emails, text messages, and messages sent via social networking platforms. These links could redirect to fake websites that might look like legitimate, well-known websites. For example, you know that is the official source for all HMRC-related businesses, but elements of this website could be taken to build fake phishing websites. This is why it crucial that you always look at the URL of the website and pay attention to the small details. Do you know how to tell if a website is safe? Click the link to find out.

How to avoid HMRC scams and what to do if you are scammed

If you want to avoid any kind of scam, you need to stay vigilant. Do not respond to or interact with strange text messages, do not pay attention to tax refund scam emails (especially if they are in the spam folder already), do not reveal any information about yourself or your taxes via phone, and do not fall for social media scams. Of course, you should NOT ignore tax refund scam emails and other forms of HMRC scams completely. Instead, you should report them. You can do that by forwarding emails, links, text messages, and other forms of scam to You can also forward fake text messages to 60599 for review. Note that if you report the scam, you could be saving thousands of other people.

It is now known that up to 18% of people in the United Kingdom could have become victims of virtual scams, and 71% of them could have lost at least £500 each. In case you too have been fooled by tax refund scam emails, fake messages, misleading phone calls, or social networking scams, you need to take immediate action. HMRC suggests reporting to Action Fraud. If you have been tricked into disclosing payment card data, you also want to call your bank ASAP so that they could cancel any unauthorized transactions. In case you have disclosed your Self Assessment password, we suggest changing it immediately. Just do not make the mistake of adding a symbol or two to a vulnerable password because that will not protect your account. Instead, change the password completely, and make sure it is as strong as possible. We advise implementing the Cyclonis Password Manager to help with the creation of strong passwords.

Overall, we hope that you will not be targeted by schemers at all, but because the possibility of that happening is pretty high – especially as the tax year is ending – we want you to be as vigilant and cautious as possible. Keep in mind the different ways that schemers could approach you, and do not let anyone force you into taking risky actions. If you are ever contacted by someone who claims to represent HMRC, contact the department directly to make sure that you are not being scammed.

By Foley
March 6, 2020
March 6, 2020

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