Cyclonis Backup FAQ

Cyclonis Backup is a backup utility that lets you backup and store your files in the Cloud. Depending on the level of subscription plan you activate or purchase, you get between 2 GB and 2 TB of storage space for your data, and Cyclonis Backup gives you all the tools and features you need to make the most of it. You can use Cyclonis Backup to store backups of your photos, videos, documents, music, bookmarks, and even emails and files stored in Microsoft Outlook and some other popular email programs. All the data you backup with Cyclonis Backup is encrypted both in transit and at rest which means that even Cyclonis staff cannot access it. The restore functionality allows you to restore your data and files from the Cloud to your computer if you experience data loss, corruption, compromise or damage.

Our team of support agents are on hand to help you with any technical issues at any time for paid subscribers (with limited support available to free users). You can easily reach them through the Cyclonis Backup integrated ticketing system or by calling them for assistance.

Cyclonis Backup is available for Windows and macOS. Windows 7/8/8.1/10 is supported. macOS 10.12 or above is supported.

Currently, Cyclonis Backup does not offer standalone applications for Android or iOS. Nevertheless, users of Cyclonis Backup can access their desktop backups from their mobile devices via the Cyclonis Backup website (https://cyclonis.net). The Cyclonis Backup website does not support some desktop-specific features such as creating new backups and uploading files from your devices.

Cyclonis Backup is designed to allow you to easily create, manage, and restore backups of your important files. Cyclonis Backup offers the following features:

• An intuitive and easy-to-use user interface that offers advanced functionality to both Windows and Mac users.
• Secure communication over HTTPS with Cyclonis servers which generally helps to render Man-in-the-Middle attacks useless.
• Server-side encryption with AES-256, the same encryption algorithm used by financial, military, and government institutions across the globe.
• Store multiple previous versions of your backups to give you flexibility when retrieving or restoring data. Your previous backups are never automatically deleted!
• Convenient web-based access to your backed up data.

It's easy. Simply download and install Cyclonis Backup on your computer and create your account by providing your valid email address and creating a complex password. An email containing a verification link will be sent to the email address you've provided. Just click the verification link to complete the account registration and start exploring Cyclonis Backup's features.

A FREE Cyclonis Backup account provides 2 GB of storage space. If you need more space, you can readily select from one of our larger paid subscription plans. See Purchase Page for pricing.

Please contact our support department if you require more than 2 TB of storage space.

When you are reaching the storage space limit of your current Cyclonis Backup plan, Cyclonis Backup will warn you that you do not have sufficient storage space. Any requested or pending backup tasks will be canceled, and you will not be able to backup additional data to the Cloud until you either delete data from your cloud backup or upgrade to a larger storage space plan.

You do not have the option of downgrading your subscription storage plan (i.e. if your current plan gives you 1TB of storage space, you can't downgrade to 500GB).

You may cancel your Cyclonis Backup subscription at any time. One way to cancel your Subscription is to notify the Cyclonis third party payment partner who processed your subscription order and follow the steps for the cancellation Form and process. To cancel a subscription, please visit https://www.cyclonis.com/inquiries-support/. You can also contact the Cyclonis Support Team directly to cancel your Cyclonis Backup subscription by phone at +1 (888) 360-0646 (USA) / +353 76 680 3523 (Ireland/International), by email at support@cyclonis.com.

When requesting a cancellation, please provide your name, details of the order (including order confirmation number) and, where available, your phone number and the registered email address from your order confirmation. If you cancel beyond the initial 30 day cancellation period described in Section 4 of the EULA/TOS, you cannot apply for a refund for payments already made, and you will continue to have access to the full functionality of the Cyclonis Backup Software through to the end of your subscription period. No credits or refunds are provided for any partial-subscription periods. Subscriptions are personal and are non-transferable. If you want to continue to receive the full functionality of the Cyclonis Backup Software after your subscription lapses, it is your responsibility to renew your subscription.

NOTICE TO CALIFORNIA CONSUMERS: Per the California Renewal Act you may cancel a subscription as follows:

1. Go to https://www.cyclonis.com/inquiries-support/.
2. In the form, complete the required information fields to authenticate your account.
3. To cancel your subscription, go to the "Type of Problem" drop-down and select the "Cancel Subscription" option.

Should you have any questions or problems, you can contact our Cyclonis support team by phone at +1 (888) 360-0646 (USA) / +353 76 680 3523 (Ireland/International) or by email at support@cyclonis.com. Please see EULA/TOS.

Cyclonis Backup uses HTTPS encryption for all communications to the Cloud. This means that your data is always encrypted in transit. Once your files are uploaded to the Cloud, they are encrypted with AES-256, the same encryption algorithm used by financial, military, and government institutions across the globe. By design, your data is encrypted in transit and at rest to help bring added security protection.

When you create a Cyclonis Backup account, a secret key will be generated and displayed to you. The key will also be emailed to you.

Note: Your secret key is the only mechanism that can be used to reset your Cyclonis Backup password if you lose access to your account. It is important to keep your secret key in a secure place where only you can access it.

You should physically write down or print your secret key. For added peace of mind, you may wish to keep additional copies of your secret key in different safe locations. You may wish to store your secret key in a secure application such as a password manager like Cyclonis Password Manager.

You have several options. After you have created your account, Cyclonis Backup Wizard will launch. You can also launch the Cyclonis Backup Wizard at any time by clicking the Launch Wizard button on the New Backup tab. The Wizard offers two options for creating a backup: Automatic Backup and Custom Backup.

Automatic Backup is designed to get you started with Cyclonis Backup in the simplest way possible. The Automatic Backup feature designs and implements a backup plan based on typical user preferences. The Cyclonis Backup Wizard will scan your hard drive and group commonly backed up file types into six categories (Documents, Music, Pictures, Favorites, Videos, and Emails). You can select which groups to backup. For example, you may wish to backup everything, or to only backup "Pictures" and "Videos." When you have chosen what to backup, click Start Backup, and the selected files will be backed up to the Cloud.

Cyclonis Backup Wizard also offers a Custom Backup option. If you select this option, Cyclonis Backup's New Backup screen will open. The files and folders on your computer will be displayed in a familiar fashion. To add files or folders to your backup, simply select their checkboxes on this screen. Once you have made your selection, click the Start Backup button.

You can also simply drag and drop the files and folders you want to back up in the field at the bottom of the Select Files to Backup screen in the Cyclonis Backup app (labeled Drag and Drop here...). After adding the files and folders that you wish to backup, click the Start Backup button to proceed.

Cyclonis Backup doesn't impose any standardized, rigid limits on the number of computers you can use with your account but expects that the number of devices will be reasonable and comparable to most users' practices in Cyclonis Backup's business experience. For further information please see Cyclonis Backup Terms of Service.

Once you have registered a Cyclonis Backup account and created a backup with the Cyclonis Backup desktop application, you can access your backed up files at any time from your web browser. Just visit https://www.cyclonis.net and log in with your email address and password. You will be able to view all your backed up files, download and delete them through an easy-to-use, intuitive interface. Keep in mind that you must use the Cyclonis Backup desktop application to create your account and create/update your backups.

You can delete backed up files through the My Backups section in the Cyclonis Backup desktop application and also on the web at https://www.cyclonis.net. To remove files from your cloud backup, open the Cyclonis Backup desktop application and click the My Backups tab. Cyclonis Backup will now display the files that you have backed up in the Cloud. To delete a file, folder, or multiple objects from the Cloud, simply locate the object(s) that you wish to remove, select their checkboxes, and then either press the Delete button on your keyboard or right-click and select Delete Selected. You have the option of choosing which versions of the selected files you'd like to remove. Note: Deleting a file from your cloud backup will not delete the file from your computer.

You can delete backed up files at https://www.cyclonis.net in a similar fashion. To delete a single file, simply navigate to it, click the Gear Icon next to the file and select Delete. You can delete multiple files by selecting their checkboxes and then clicking the Delete button at the top of the interface. You can also selectively delete specific versions of your backed up files. For more information, see the Cyclonis Backup Help File.

By design, Cyclonis Backup is configured to backup multiple versions of your files. This functionality can be extremely helpful if you need to restore an earlier version of a file that has been corrupted by ransomware or through some other means. Whenever a backup operation runs, Cyclonis Backup checks your computer for any changes to files in your backup plan. If a file has been modified from the version currently stored in the Cloud, Cyclonis Backup will upload the new version. Previous versions will remain stored in your cloud backup unless you opt to delete them. When restoring a file, you can opt to restore the most recent version or any of the earlier versions. If you wish to, you can delete the previous versions of a file.

Open the Cyclonis Backup desktop application and click the My Backups tab. By default, the files and folders that you have backed up from your current device are displayed. To view files backed up from another device, select the device name from the drop-down menu above the file explorer. A calendar is displayed which lets you choose which version of your backup to view and restore. If you want to restore a previous version of an individual file, you may do so by clicking Previous Versions next to the identified file.

Once you have selected the files that you would like to restore, you can choose where to restore them to by using the Restore to field at the bottom of the app. By default, files will be restored to the original location from which you backed them up. You can also restore files to a folder of your choice which you can select by clicking the three-dot button. You can keep the original file structure or restore all files to a single folder (with no sub-folders).

When you have set your preferences and selected the files you want to restore, click the Restore Now button to begin the process.

If you forget or lose access to your Cyclonis Backup password, it is possible for you to reset your password by using the secret key that was provided to you when you created your account. You will also need access to the email account associated with your Cyclonis Backup account. To initiate the process, click the Forgot Password link (located on the Cyclonis Backup desktop application login screen and on https://www.cyclonis.net/). Enter the email address associated with your Cyclonis Backup account and complete the CAPTCHA challenge. An email with a password reset link will be sent to your registered email address. If you cannot locate this email, please be sure to check your Spam folder. Open the email and click the link to go to the password reset form. You will need to enter your secret key and then create a new password.